It happens in either of the following:
- You purchased the program from a different company, possibly, directly through McAfee.com. In this case try logging into your direct McAfee.com account by clicking here. Use the Forgot Your Password link if you receive the invalid password message.
- The email you used to login differs from the email you used when you placed your order (typo or different email). In this case click Log Out at the right top of your McAfeeProtection.com account and try to login using the download link in your order confirmation email or click here to login at McAfeeProtection.com using a different email address.